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Return Policy

Return Policy

(A) Return
If any item you purchased does not meet your expectations, including defective, damaged (not described), you can return it for a refund. Please attach the photo of the item you received to your email contact with our service team for the return. In this way, we can improve our service quality and meet your return requirements as soon as possible.
To qualify for a return, please confirm:-
Returned items remain unused, undamaged, unwashed original packaging and original packaging with original labels
-You will pay the return shipping cost. For quality-related returns, return shipping costs are refundable. Items that do not meet the above conditions will be regarded as not eligible for return.
Within 14 days from the date of receipt, the customer will change his mind and return the item without explaining the reason, kokboi.com must refund. You can contact us at service@kokboi-jerria.com to request a return. After receiving the returned item, kokboi.com must return the refund to the customer's account. Customers only need to pay for shipping costs (including returns) once at most; consumers cannot be charged for returns to return products.
(B) Damaged product
Any items damaged on arrival can be returned to kokboi.com for a full refund. Please note that if the damage is limited to the outer packaging and the contents are intact, the product will not be considered damaged.
For more information about return authorization, please contact us at service@kokboi-jerria.com.
(C) Return address
If you want to return the goods, please contact us at service@kokboi-jerria.com.
(D) Refund
After receiving your returned item, we will refund it.
The refund will be refunded within 7 working days after receipt of your return and verification, please check your account.
Since we usually process it twice a week, your fund return request may be delayed. If you have any questions, please contact us at service@kokboi-jerria.com, and we will reply to you as soon as possible.
(E) Cancel
You can cancel the order before shipping:
(1) If your order has not been shipped yet, you can get a full refund within 24 hours after purchase.
(2) Your order can only be partially refunded within 24 hours after purchase.
If you want to cancel the order, please contact us at service@kokboi-jerria.com.